TERMS & CONDITIONS
Effective from 2 March 2021
We ALWAYS want to create a perfect event with wonderful memories and we love working with our wonderful clients, our Terms & Conditions are designed to assist and protect both parties so everyone knows what is expected and so memories created are not spoilt by differences in expectation.
In these Terms & Conditions "we" and "us" refer to LaValla Estate.
Please read these Terms & Conditions carefully before purchasing. By purchasing tickets you agree to be bound by the following Terms & Conditions.
1.1 Bookings are subject to the availability of the LaValla Functions Ltd hosted function and will not be confirmed until full payment is received in accordance with these Terms & Conditions.
1.2 Bookings for LaValla Functions Ltd hosted functions are non-refundable once purchased, subject to any obligations LaValla Functions Ltd owes to any consumer under applicable consumer law.
2. Payment & Cancellations
2.1 All bookings for LaValla Functions Ltd hosted functions must be accompanied by full payment in the form of cash or by credit card.
2.2 GST will apply to all goods and services supplied where applicable. Prices are in New Zealand dollars and include GST unless otherwise stated.
2.3 Cancellations within 48 hours' of the function will not be refunded
3.1 We ask that all guests respect the property, staff and grounds of LaValla and understand that we have a responsibility to future guests to maintain a high standard of facility.
3.2 Guests will accept full liability for any loss, damage or excessive cleaning to any property belonging to LaValla, where such damage was caused by the guest. Excessive cleaning/damage includes but is not limited to wax on table cloths, excessive spillage, damage to LaValla property, walls, chairs, tables and grounds work.
3.3 LaValla Functions Ltd will take all possible care, however will not take any responsibility for any loss or damage to any items of property belonging to guests or other persons prior to, during or after the event or duration of stay.
3.4 Items left at LaValla are at the owners risk and if not collected within two weeks of the event will be disposed of, return of lost items by courier or mail will be at the cost of the client
4. Health & Safety
4.1 The Health and Safety at Work Act 2015 requires visitors to take reasonable care that their actions (or lack of action) do not put themselves or others at risk and follow any reasonable health and safety instructions given to them by LaValla Functions Ltd.
4.2 Should any guest/s behaviour be deemed unacceptable, offensive or threatening to any other person/s, including staff, Lavalla will without hesitation, exclude the offending person/s from the event and premises. Charges may be laid if the behaviour is deemed to be illegal.
5.1 LaValla is a fully licenced venue, we want everyone, guests and staff, to have a great time and a safe time. Our staff and management have total discretion about the service of alcohol and failure to comply may result in guests being removed from the premises or cessation of the function.
5.2 Bar and music facilities will close 30 minutes prior to function closing time or 11.30pm, whichever is earlier.
5.3 Premises are to be vacated by 12:00am or 30 minutes after the completion of the function, whichever is earlier.
5.4 All buildings at LaValla are non-smoking. Guests are welcome to smoke outside - please use the ashtrays provided.
5.5 LaValla accepts, VISA, MASTERCARD, EFTPOS, Cash and Direct credit in advance. Surcharges may apply.
5.6 If utilising a bar tab, the tab will be run as per your directions and beverages will be charged on a consumption basis. The beverage selection and pricing is subject to change without notice due to availability and cost of purchase. A credit card number may be held to guarantee flexible costs at the completion of the function.
5.7 LaValla is a licensed venue offering a full range of quality wines and beverages. No BYO is permitted.
5.8 Promotional photographs and film footage may be taken. By entering LaValla Functions you consent to the use of your image by LaValla for promotional purposes.
6. Private Functions and Events
All events booked privately with LaValla Functions Ltd that do not occur on a LaValla hosted Function are governed by their own set of Terms and Conditions. Please refer to individual event information for full terms of these events.
7. Covid-19 Special Terms
7.1 In the event of a Covid-19 change of alert levels or travel restrictions that impacts the ability to legally perform the function, LaValla Functions will transfer the deposit amount to a mutually suitable date within 6 months of the original booking
7.2 If an event is cancelled within 48 hours of its start time, the Booking Client acknowledges that LaValla has begun purchasing and preparation for the event and full payment is still due.
If you have any questions about our Terms & Conditions, please write to:
9. Changes to this policy:
Our Terms & Conditions are subject to change at any time, without notice to you. If we decide to amend our Terms & Conditions, we will post such changes on our website.